Curious about an aspect of our service or want to know if it’s right for you? See if it’s already been answered by taking a look through some of our Frequently Asked Questions.
Do you service my area?
We service most of the Brisbane region. If you are on the outskirts, please send us a message on the contact form and we’ll be able to confirm for you.
How much will it cost?
You can see how much a service for your lawn will cost by heading over to the booking page and selecting your lawn size and extras. An instant quote will be available for you on the side.
Do you bring your own mowing supplies, products and equipment?
Everything that we need to complete your requested job will be brought along and provided.
Can I request special tasks or extras?
Shoot us a message from the contact page with your request and we’ll do our best to accommodate you!
How do I book my first appointment?
Head over to the booking page, fill in a few basic details, and choose a time slot that works for you! You’ll receive a confirmation shortly after.
Trust And Safety
Can I trust my lawn professional?
All of our partners are interviewed and vetted before they are allowed to start receiving jobs, so you can know that you are in safe hands.
What happens if something goes wrong during my appointment?
On the unlikely chance that something goes wrong, our partner will let us know and we’ll be in contact to do whatever we need to do in order to fix it.
Is my billing information kept safe and secure?
Absolutely! We use encryption and strict policies to make sure your data is never available to anyone except those who are authorised.
What is your 100% satisfaction guarantee policy?
We are so confident in our work, that if you’re not happy, simply let us know within three days and we’ll come back and fix it – free of charge.
Booking And Payment
How does payment work?
We will place an authorisation on your card the day before your service to ensure that the card is working and good to go. See more about how card authorisations work here. We will charge the card for the booking amount only after the service is complete.
Is my lawn eligible for flat rate pricing?
If the lawn has been mowed in the past six weeks and your lawn area is less than 1000 sqm, we are able to offer flat rate pricing for your lawn. If it has been over six weeks, it gets very unpredictable to say how long it will take to get the lawn taken care of, so we charge an hourly rate for lawns at this point. You can see flat rates for your lawn here.
What time will you arrive?
We don’t have set times for bookings as we calculate the most efficient loop based on all of the bookings your lawn professional has that day. If you require a rough ETA, please contact our team on the day and we’ll be able to help you out. If you need us to be there by a certain time, let us know when booking and we will see what we can do.
What happens if I need to cancel?
Please let us know by 5 pm on the day before your service, so that we can ensure that your cancellation is processed in time. This also gives the opportunity for someone else who might be waiting for a spot to have their lawn done. If the booking is cancelled after 5 pm the day before, we may need to charge a cancellation fee of 50% of the booking amount.
What happens if it rains?
Mowing in wet grass and soil will leave a terrible result, so if it rains on the day of your service or the night before, we may need to postpone your service. We will be in touch on the day to let you know when we will reschedule you for. Most of the time this is the next day, however it may have to be a few days if it rains several days in a row.
Can I just get one small thing done? E.g. edging, hedge trimming
To ensure that it is viable for our lawn partners to spend the time travelling and attending all bookings, we have a minimum callout which is equal to the value of our tiny lawn service.
Can you attend today?
We generally require a few days notice so that we can slot you in, however if it is not a large job we may be able to fit you in the same day if you get in touch first thing in the morning. Feel free to contact us and we’ll see what we can do.
Do you accept NDIS bookings?
At this time we are not NDIS registered so cannot accept NDIS bookings directly. However, if you are going through a plan manager we are happy to invoice them for the service.